Don't try to call Gdefy after making a purchase even if their item it defective. They won't answer the phone and if you are able to get an answer, your put on hold. I held the last time I was able to get through for 25 minutes only to talk to someone foreign that I couldn't understand. I retuned a pair of shoes for being defective on 4/19/10 and as of 5/5/10, they still haven't processed my return. They also made me pay to return the shoes out of my pocket. They were defective. Gdefy is with gadget universe. I think these shoes are one of their little gadgets. Since I ordered the shoes, I've read a lot of reviews stating that the shoes are substandard and poorly made. I'd just like to receive the pair i ordered to see for myself.