Cathy G.

I used the Kizoa program to create a video for my daughter's high school graduation party for family and friends. The program itself worked fine and I was quite satisfied with the results I had produced, especially since I'm not terribly "techie"! My disappointment came when I went to download my dvd, only to find what had been marketed as a "free" way to create a keepsake, cost me upwards of $65 when you want to download it in any capacity. Ok, still not the end of the world, so I paid and moved on given the extensive amount of time I had already spent on it. When I went to play it on the dvd, the pictures scrolled thru much more quickly than on the computer, causing it be about 8 minutes, when it was originally 12-15. The problem being it was difficult to focus on the pictures since many of the collages scrolled by without pausing as they did on the computer. I called customer service and spoke to Victor (I think-something that started with a V) and was treated incredibly rudely and basically was told that it was my problem and when he downloaded it, it worked fine. He would barely let me finish a sentence... never can I remember being treated like this. When I asked for a refund, he again told me it was my error and I would not receive a refund! Very disappointed with the way I was treated.