cathy A.

I have ordered RX from them three times. The first time went well. The second time was too slow with receipt of the item and the third time was totally obsurd. I ordered on a Monday... my veterinarian told me the faxed the script to the pharmacy on MONDAY. The PET PHARMACY claims they received it on TUesday. I am in ORegon they are in California... no time difference. I called and spoke to people three times trying to get them to ship my order out as quickly as possible... explaining I had a senior dog that is dying... this is his pain medicine. I was repeatedly assured that it would ship out at the latest within 72 hrs of receipt of the script... so 72 hrs from Tues would be Friday at the latest. But they hoped to get it out on THrusday... allso suggested the 2 to 3 day ship upgrade. NOW it is Tuesday a week later and guess what... they just shipped it out today! I was livid. I called and they offered to refund my ship money. Wow! Now my dog feels better! Allso they sent a letter stating that there had been some availability issues with all the bad weather we were having in the country... OK then CALL THE CLIENT and inform them so they can decide what they need to do so their animal is safe and comfortable... this company never showed and sincere regret... only embarrasment at their actions... I do not reccomend them to anyone that has any time frame they need their meds in... call a month ahead if you choose to work with this highly enept company.