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I placed an order on 9/29 and have received nothing except a super quick charge on my card. I know things take time, but not this much time. My order is still "processing" as well as my Support Center ticket. I am pretty close to disputing the charges and recommending EVERYONE stay away from Rosegal.
Catherine W.'s review of Rosegal earned 2 Very Helpful votes
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Offered me 60 dollars in refund to be added as credit to my rosegal account for over $149.00...
Dear Catherine,
I wish to start off by telling you that we are extremely sorry about the situation. We have clearly been remiss on our end and will endeavor to resolve it to the customer's satisfaction.
After the receiving of your order, we conduct Quality Control checks and testing in order to ensure the product's quality prior to shipment. The processing time varies depending on the specific product with the average processing time approximately 4 business days; however, it can also be affected by the item's stock status. If your order includes popular items experiencing stock availability issues, the order can take between 5-10 business days to process.
About the status of your order, we have sent you an email, please check it and we will solve all the issues for you soon.
We apologize for any inconvenience and hope that we will have another opportunity to ship you one of our fine products.If you have more question, please contact us via http://support.rosegal.com/, we will do our very best to assist you.
Best Regards
Rosegal.com Customer Service