I used Wedding Wire while I was planning my wedding this past year, and they were a great resource about ideas, vendors, and to do lists.
As a customer, they also rewarded me for reviewing vendors on the site. One of these rewards was a free 8 x10 photo canvas! I noticed that the promo code for the canvas expired before the wedding, and asked Wedding Wire if I could extend that promo code until after the wedding when our pictures had come in. They were so nice about it, and simply said to reach out when I was ready and they would issue a new code. Our wedding photos finally came in a few weeks ago and, true to their word, Wedding Wire happily sent us a new code for a photo canvas.
All around, a great customer experience for both the resources on the site and speaking with support staff.