Catherine E.

Over 90% of the "problems" with Rose seem to come from lack of understanding of company policies and procedures. They do not try to hide the fact that they are in China. YOU MUST look at the measurements for each item, ignore the size. They have a ticket system for reporting problems that they reply to promptly. Its ridiculous to expect a company to spend $40.00 or more sending your 8 dollar blouse halfway across the globe 3 times, thats why returns and damaged items are explained so thoroughly in company policies. Shipping policies and times including things like your package going through customs, also thoroughly explained. When you buy you agree to comply with these policies. Maybe you should read them. Most of the complaints here would disappear.

I have been a member for 10 years. It was great until a few years ago it started going downhill. Now many of the games are broken and unplayable. There is NO customer service. My favorite game has been glitched for 10 months now, effects a large percent of players and get this-- POGO refuses to provide any kind of feedback or even acknowledges there is a problem. The game will not work and absolute silence from POGO for 10 months. Games freeze in play, points don't tally correctly, screens and windows only partially show or load, you have to change your computer setting to play some games and change back to play others. Sometimes you have to change browsers to play various games. Navigating the site has become more of a quagmire with each "improvement". Gaming challenges are simple- if you are willing to pay extra money, in the past these challenges were equal to all members. Its a shame that was once a successful enjoyable gaming site has sold out to greed.