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I ordered a watch in Sept. I finally got it in Nov. - BROKEN. When I contacted them about it, they asked if it was broken when I got it (or, in other words, did *I* break it!). Then they needed "proof" that it was broken. Have you ever tried taking a photo of the broken crystal on a cheap watch? I was finally able to get a clear enough picture. In Jan. They offered me 500 'points' with the condition that they could only be used on an item worth $10 or more. Very, very unprofessional.
Cassi C.'s review of Tmart.com earned 19 Very Helpful votes
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Dear Customer,
Sorry for all inconvenience caused by us.
Would you mind contacting our aftersale service and telling them the details of your problem?
Here is email:
LCOFFLINE@tmart.com or service@tmart.com
We will do our best help you solve the problem.
Thank you for your support and understanding.
Best wishes,
Tmart Service Team