Casey S.

I ordered a set of (4) Pirelli Tires for my 2015 GTI. When I had the tires mounted to VMR wheels I had decided there was too big of a wheel gap so I had them taken off immediately before even leaving the shop. The following day I contacted Tire Rack Customer Service and asked whether or not I could return the tires. I was told by the first representative that "as long as the tires have not been driven on you can return the tires". I hesitated and called back and asked a different representative "If I have mounted my new tires to a set of wheels, without driving on them, can I still return the tires?", him replying with the same answer stated "As long as the tires have not been driven on they are returnable". The tires were shipped back to Tire Rack the following day. I called one week later to check on the status of my credit at which time I was told that there was "damage" to ALL 4 tires and that I would not be able to get my money back. Enraged that I had not been notified about this "damage" I had explained what I was told on the phone and asked what my options were. She stated that pictures of the damage had been sent to me (which I hadn't received) and that not only would I not get my money back but that they were unable to send me the tires (that I paid $800 for) because they are damaged and unusable. I then gave her my email address and asked that she resend the pictures. In 3 of the 5 photos they "marked" on the tire where there was "damage" which was not visible. One tire had a minimal "chip" out of the tire which could have been due to the shipping to or from. Along with the pictures in the email she stated that if I wanted the tires back I would need to pay another $60 for shipping (which did not make sense, considering she had told me 5 minutes prior that I could not have the tires back) so I responded through email telling her I would pay ANOTHER shipping fee to have my tires back. A week later, I checked my bank account to see if the charge had gone through and noticed that they charged me 137.00. I called them with no resolution to the over-charge.

I will NEVER do business through Tire Rack and I do not recommended them to ANYONE.