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Extremely disappointing. I had a coffee mug made as a birthday gift for my wife from my 2 year old son and when I received it, it was covered in a black film. When I tried getting in touch with Zazzle, they never responded to any of my emails and I sat on hold for HOURS... literally. I understand mistakes happen, but not being able to contact them isn't right. I never got this issue resolved. I ended up paying for a manufacturers mistake and had to use a different company to get my wife's gift.
I would advise all to seek other options.
Casey K.'s review of Zazzle earned 3 Very Helpful votes
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Paid an extra $37 for express shipping and it came 3 days later than it was supposed to.
Hi Casey. In reviewing your account and the correspondence with our Customer Support Team, we do see that a morphing mug was ordered and you may have not been aware of the special qualities that apply to this mug which is the way this mug is made rather than a manufacturer's mistake. We do see that our CS team did resolve the issue for you. Please feel free to reply to their e-mail if you have any further questions or concerns. Thank you.