Cary P.

My wife and I have purchased a number of items from Modnique over the last few months. Up until recently we've been mostly happy with their service and products. Their customer service had been responsive and cancelled orders upon request quickly and without fuss.
However our view changed recently with one particular order. My wife ordered an hand bag at the end of March, which their website estimated would arrive at the end of April. OK we were prepared for that. However by May 4, the order on their website still read "waiting for vendor to deliver merchandise to Modnique" (it stills says this today May 16). Given the time that this order has taken we decided to cancel the order. On May 4th sent them an email requesting the order be cancelled. On May 5th received confirmation that the order was cancelled. Two days I checked our account online and it still says "waiting for vendor to deliver merchandise to Modnique" and no money refunded to our payment account.
Sent another email asking for this to be looked into, and was told that it could up to 5 business days for this to process. Ok after 5 business and still no change. Sent another email, this time didn't receive any response. Next day checked again. No change on the order and still no refund in our account. Send another email and again no response. Next called their customer service line and asked that the order be cancelled. Which was told that the order is cancelled.
Yesterday May 15 still no change in our account, and another email. Which this time was told that they submitted a "speed up request to our billing department" and to allow for another few days for the refund to be issued. So essentially we've been without both product and our money for almost two months!
I've lost all faith now that this will get resolved. I don't see any kind of follow up in getting this resolved!