Carrie M.

UPDATE- 1/2/16- After spending hours 2 days ago on the chat (no phone option) with banggood Sharon, I finally called my credit card company to dispute the charge. Sharon told me she would not be able to call her US shipper to check on the status. What company can't check the status of their own shipping? I also called DHL and they have never received anything from the company headed to my address. I just received an email (after Visa called them to dispute the charge) that they would be refunding me for my purchase. NOW they decide to refund. So I guess this is the way to go if you don't think your product is ever coming from them. Never in my life have I ever experienced the lack of professionalism that I did with this company. DO NOT USE THIS COMPANY!

I have never in my life been upset enough to write a review but here I am. I ordered this item with 3-6 business day delivery (it said it was shipped from a US warehouse, this is why I decided to go ahead and purchase). It did not arrive and living in the US, I was unable to call anyone on the phone. I was forced to work with someone via chat and the emails I would receive were all cookie cutter. DHL told me that they never received my item days after expected delivery date and the Banggood customer service flat out told me that was wrong. (they kept giving me a tracking number that said the electronic shipping label was created, thats it)They even told me that my item hadn't been received from China yet? Again, I was told upon ordering that it was shipping from the US. I still have no idea where my item is and they refused to refund me until they receive the item back? (The item wasn't shipped, how can they get it back?) This gift was a big deal to me and now I'm left with nothing and they still have my money.
I've attached a screenshot of how it looks to speak with their customer service