I say this because although my issue was addressed in a timely manner I am very displeased with the results. I bid and lost on a $379 messenger bag and after I purchased it the zipper broke. I am very unhappy with the quality of this item and after expressing this I was not able to return it since the "grace" period passed. I could spend the same on a top designer bag and if the zipper broke there would be no issue with a refund