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This website is a subscription service but it does not make this clear when you make an order... until a few months later when you realize that you are still being charged $40 every month. I cancelled my VIP account and told my credit card company not to accept any charges from their company. A year later after my old card had expired they started charging my renewed credit card under a different billing name. I ended up just getting a new credit card altogether to ensure this would never happen again. Its really too bad because I like their products. I definitely would have been a long term customer if their business practices weren't so unethical. There is nothing wrong with a subscription service but an intentionally hidden one that reinstates without consent is clearly not ethical business practice!
Carolyn B.'s review of Adore Me earned 2 Very Helpful votes
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I was subscribed to their elite box subscription where you pay a $20 styling fee that gets...
Hi Carolyn,
Thank you for your review.
We are sorry to hear you had such an unpleasant experience.
Regarding the VIP membership, we would like you to know that the VIP membership is one of two payment options (the other is Pay as You Go) you select during checkout with your first order. Members are never obligated to order each month, instead, they visit the site between the first and fifth and choose to either shop or skip that month.
If you do not shop or skip between the first and the fifth, you’ll see a $39.95 charge on the card provided. This turns into store credit that you can shop with anytime within 12 months! We also have a no-questions-asked 30 day refund policy: http://askadoreme.com.
Moreover, please note that if the VIP membership is canceled, no further charges should occur. Could you please provide the email address associated with your Adore Me account in a private message so that we can investigate this issue?
That being said, we apologize for any inconvenience we have caused you. Please let us know if there is anything else we can help you with.
Best,
Adore Me
help@adoreme.com