Carol W.

This is by far the worst booking.com reservation online service. I should have read the reviews before ever involving myself with them... Their representatives are clueless. Management is rude and even more clueless.

I was told two weeks ago when I canceled my reservation and the money was taken from account that it would be a week or two before I'd see any money.

A week or two later I'm being told a whole different story... We couldn't get a hold of the hotel or they had to see your bank statement... Just ploys to keep my money... and I still my money has not been reimbursed.

I told them my money should never have been taken in the first place and that's how I understood the booking process... You pay if you show up the day of the reservation and they take you money at that time.

I was called a liar... That's what the hotel stated... so all those hotels that say book now pay later was all in my imagination?

So I've been called a liar, lied to, and still my money, almost a $1,000 is still unaccounted for. The hotel doesn't want to give it back... Booking.com doesn't want to give it back...

Now what do I do... hire a laywer?

Please, please, please, anyone who reads this stay away from this booking site... horrible!