Carol V.

I complained earlier about the 2 step verification system. It no longer seems to exist, or at least I haven't had to deal with it for several weeks now. So they must be listening - partly, because I sent another complaint to them and they gave me a completely irrelevant response... always suggesting I go to FAQ when my question doesn't fit there. For some reason they attach a different photo to correspondence with clients than the one you see when you open the site (i. E. my chosen cover picture or thumbnail)! Very annoying, as the pic is a very specific one - of someone taking Spanish lessons on the patio - which is not my general message to potential guests! I have re-sent my problem to them - let's see if they listen this time!