carol t.

I ordered 3 items to be shipped to a neighbor for Halloween delivery. At no point did I receive any shipment updates stating that it would be late. Today, 12/21, I received an email that item #2 would go out for delivery soon. IT WAS HALLOWEEN CANDY. No shipment date provided for the actual Halloween Skull Candy popcorn tin. When I expressed my disappointment to customer service, they were apologetic but reassured me that they would ship out the missing two items at no additional cost to me... good thing, because I already paid for the order AND shipping. So I decided I'd find some local treats to give my neighbor 2 months late instead - and canceled my order. Popcorn Factory takes 30 days to refund your credit card. What a ripoff! Never again.

Drugstore.com is a fine site to use as long as you don't pay via PayPal AND ship to another party. For example, I wanted to send a care package to a sick friend & pay via paypal. There were some issues with site functionality in that I had to keep re-selecting the shipping address. When I completed the online order, and received the order confirmation, it indicated that it was being shipped to me, not the selected party. It would have helped if there was a pop-up that indicated you couldn't ship to another party using paypal. I called customer service & was disconnected twice. The third time I got a customer service rep who gave me this rambling lecture on how I couldn't ship to another party using paypal unless I added a default address - and how was I supposed to know that? I asked to cancel the order and she told me it was too late & was probably already processed - even though I had placed the order just a few minutes before I spoke with her. Ridiculous bullshl!. She got a bit testy then in an unpleasant tone, told me I could always return it. So now I have two choices - I can pay $$$ to return an order that was amazingly processed in 5 minutes; or I can pay $$$ to ship it to my sick friend, knowing that it will get there a bit later than desired. Either way, I lose money & time. Not happy - will probably NOT use Drugstore.com again. Wouldn't it be nice if this Fortune 1000 e-commerce site made an effort to warn their customers about this glitch on their site? Afterall, I use paypal all the time when shopping on line & this is the first time I haven't been allowed to ship to a 3rd party. I just wish Drugstore.com would alert their customers to this BEFORE they place an order.