I purchased tickets through Fandango for Harkins Theater. Harkins Theater clearly offers a military discount to active military but since their site was down, I was forced to use Fandango. Fandango reneged and lied when I asked about military discounts telling me that the only reason they did not offer it was because the theater did not. A complete lie. The site kept switching the date I was trying to purchase to the day prior. I noticed that there was a "Worry Free" policy that meant I could easily exchange or refund my tickets two hours prior to the show. It was 8 days so O was not concerned. I repurchased the tickets again for the correct day. Again, the site kept pushing me to the prior day, but finally I was able to get the correct day to click in. I made the second purchase and went in to try to obtain a refund for the erroneous purchase. I could not get the refund because NOW the error tells me that since my purchase was over $100, I could NOT get a refund. So, I called customer service. I was placed on hold for 52 minutes. I explained the situation to the operator. She was unconcerned about the military discount issue and told me I could only get credit after jumping through a number of hoops. I did not want credit especially since I never care to use this company again. I finally got the credit only after they extracted a fee.
Hello Carol,
I would be more than happy to assist and follow up.
Please contact me at Nikolina.vipsupport@myheritage.com from the registered email address of your account at MyHeritage. In addition, please provide a direct link to this review.
Thank you,
Nikolina, MyHeritage Team