Carol J.

We purchased 2 tablets for our grand daughters for Christmas. We received instant communication that the order had been placed and would take 10 to 14 days to e shipped. A week later we received an email that our order had shipped. And a tracking number. However, when we tried to track the package it would not track. I took the tracking number to the post office. No such number existed and it had not passed through any U.S. post office. We immediately called fr an explanation. The phone rep. Said that our tablets were somewhere in the warehouse but due to the huge number of Christmas orders they had been misplaced, but could offer no logical explanation as to how a tracking number got on a package that they could not find. She asked that we give them a few more days. I did, but this time when we called they still did not have an explanation as to how they sent us a shipping number on a package that they had not yet located in their warehouse. In fact a supervisor didn't even know if that had ever received the information from the manufacturer. We cancelled the order with her and called the credit car company to make sure we were not going to be charged.
Surprise, surprise, our account had already been charged. We are now fighting to get our money back. DO NOT DEAL WITH THIS COMPANY. I WELL BE FILING A COMPLAINT WITH THE BBB.