My first order came in the mail a few days ago, very promptly! Clothes fit true to size, and are adorable. Unfortunately one item was the wrong size, and one had a tear in it, but I looked up what to do on the website and it said to email photos of the items. I got a super quick reply from a lady named Maria and she apologized like crazy, asked me if I wanted a refund or replacement for the items, and gave me a discount code I can use in the future.
Couldn't be happier with the service and the clothing. I suggest reading what each item is made of, and the model info they provide so you can have a more accurate idea of quality and sizing. Also being patient and understanding helps when dealing with customer service!