I had read a lot of the reviews on this website as I was quite worried when I found out it was a US based company and not UK as I first thought. I have to say that I did contact them concerning duty charges before my order came and they emailed back saying they would foot the cost if I produced proof of charge. I ordered on the 21st of September and got an email of despatch on the 23rd. The items came on the 28th which I thought was very good and what's more I didn't pay any duty. I ordered 16 cards which I don't think I would have got anywhere else because the designs were really unusual. I am really happy with them and the service. I know larger items have been a problem for some but I would definitely give them a go for unusual and very reasonably priced cards.