Caroline B.

Customer Service is terrible. I talked to for 4 or 5 different agents and they were all rude and dishonest. First 2 stated I need to be patience, when my order was a week pass due. The next agent stated that Zulily cannot control the manufacturers delays, You can just wait or get a refund. Once the item shipped, I did not receive the package. This agent tried to tell me I received my package, I told her I was looking at the tracking information on my computer and on what date does it say that? She started saying, Uh Uh Oh ya. You did not receive it. She then told me, that I needed to go to the post office and ask the Postal Service to find my package. USPS stated that the seller (Zulily) needed to request the tracking. Why does Zulily think there customers need to find there packages. I came home and called Zulily back and asked for a refund. I received a refund for my item, but not the shipping. Which 2 different agents stated said I would receive. What a waste of time and money. I will never use that site again or recommend it. If you could leave a ZERO star I would. Thank you for reading my Vent!