Caroline B.

I opened an account with Neteller over a year ago so I could transfer money from my gambling account to them and then transfer that money straight to my MasterCard account. I did that on January the 4th, 2013 and never received that money.mi called them numerous times to ask what had happened and last week (which was over a year after this problem occurred) they told me that I needed to send them statements to prove that I did not receive that money. I did that, and after two days they responded and told me I needed to send them the statement with account number blah blah and bag blah blah. I realised I had no account with those details and promptly called them. After ten minutes speaking with the customer service rep (who barely spoke a word of English, even though that's the language I chose when I called) he FINALLY understood what I meant. He then told me to hold, which I did for ten minutes, and finally told me someone would call me in a few days. They better sort this out or I'll be taking legal action. How did they transfer to a completely different account when I has given them all of my card details and asked to withdraw to that card!? They are absolutely pathetic