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Caroline B.

Contributor Level

Total Points
80

1 Review by Caroline

  • Beyond The Rack

1/12/14

I too decided to try the to find at this point 95 percent of what I gave received to be very poor quality and fraud in various ways. One of the shipments is still lost in transit which they only claim to have contacted Canada Post however they claim they g ave never received. I also inquired about four others which BTR claimed to have shipped with over a week gone by and still Canada Post has never received. I have also been charged for shipping which I had been entitled to free shipping with no credit or refund received and still awaiting rectification. The items onsite are over infkated to only appear to be a good deal for the garbage they will send out. Other items which are valid vendors those items are yet to be received although we should have by now. I was also in my first experienced charged four times which depleted my account even tho there sight relayed transaction declined and no funds were taken from my account. I then spent endless amount of time and energy to get my money back. The customer service has been trained to apologize yet don't listen or rectify the problems at hand. I have numerous orders still awaiting deliver and will be shipping back garbage all together as they claim I will for that one time not be charged and advised by their representative that is what I should do to avoid additional charges and to be refunded. I will keep it posted how it turns out. At this point I DO NOT recommend for anyone to trust time purchase from them.

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BeyondtheRack B. – Beyond The Rack Rep

Hi Caroline, thank you for taking the time to review BTR, We're very sorry to hear about your negative shopping experience with us. If you can kindly email us at social@beyondtherack.com, we'll be happy to look into your orders and find a resolution for you. Please know that were always here to help! Thank you

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