Once I paid my $39.80, to save and print out my resume, they wanted another $1.95.
A red light went off - and trying to cancel, there is no phone number, no address, just a very rude 'live chat' person named Jesus.
Carol - Chicago
Greetings Carol H, I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone (Scroll down and in the end of the page there a number), live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly via private message if you have any further issues as well you can email us at customerservice@livecareer.com
Best regards,
LiveCareer
carol Has Earned 2 Votes
Carol H.'s review of LiveCareer earned a Very Helpful vote
Greetings Carol H, I’m very sorry that you have had this experience with our service. We explain that the subscription is auto-renewing. The auto renewal is listed with the features of the 14 day subscription on the sales page, as well as on the payment and confirmation pages. We also send a payment confirmation email stating the date and amount of the auto- renewal. We do offer several ways to cancel including by phone (Scroll down and in the end of the page there a number), live chat, email and self-cancellation in your Account Settings.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously. It will be forwarded to our Marketing team. Please contact me directly via private message if you have any further issues as well you can email us at customerservice@livecareer.com
Best regards,
LiveCareer