Carole D.

Most of the reviews document others' unpleasant experiences with Get a Room. - I am in Australia. I booked on line, it took all my details and credit card details, I proceeded to process but it timed out. I went back in to re-do the booking and the price on the Motel had changed. I was a little annoyed and decided not to make the booking after all. Fast forward to several weeks later when I received my credit card statement where I was surprised to find a charge for the booking. At no time did I ever receive a booking confirmation or any emails confirming my booking. I have contacted Get A Room, who have refunded the second night of my two nights accommodation and advise that they cannot refund the first nights accommodation as I was a no-show on the booking. They seem to keep ignoring the fact that I was a no-show because I did not know I had a booking. I would have shown up if I knew I had the booking! That was my whole purpose of booking a motel. Been back and forth several times now but I am getting no where. I have lost half of my money and I guess I can take solace in the fact that I am obviously not the only one who has had problems. It seems that I am one of MANY.