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The Cheapoair has a so poor reputation: they will significantly increase the price of booked air ticket, just a few hours after the purchase has been successfully completed! Below is my experience with the Cheapoair on-line service.
In the afternoon on Mar. 25 2016, I successfully booked three round trip air tickets from IAD (Dulles International Airport) to Beijing in China from Cheapoair on Mar. 25 2016 at the price $986 ($896+$90 tax) per person. The booking process went through very smoothly. However, surprisingly, at 10:52 pm in the same day (after 6 hours I got confirmation email), I received another email stated that "Due to the airline(s) not confirming your booking, we were unable to issue your tickets. ". I noticed this email in the morning on Mar. 26 and I immediately called Cheapoair customer service. During this phone call, I was told because the tickets price went up after I booking so I need to pay extra charges: each ticket cost $1101 ($1011+$90tax) and insurance also changed from $177 to $199. End up I paid $367 more in total. I really disappointed at the credit of the Cheapoair! I don't like to trust the Cheapoair anymore!
Carol C.'s review of CheapOair earned 5 Very Helpful votes
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Dear Carol: We have looked into your review. It might help to explain a little how we work. We are a travel agency, simply stated we are agents for the airlines. We do not create the airfare, the schedules or have any control over airfare or schedule changes. As we allow clients to access hundreds of thousands of flights and fares, so does every other on-line travel agency worldwide. Basically, this means that anyone with a smart phone or internet connection has access to these flights and therefore seats and airfares can sell out quickly and it may take the airline anywhere from 24 hours to several weeks to update their availability on sold out fares and flights. Once the reservation was submitted she would have received the CheapOair email confirmation. This is NOT the contractual acceptance for the Booking, but merely an acknowledgment that we had received her request. Once notified by the airline that they could not confirm the rate an email was sent advising the same. As listed in our Terms and Conditions: All offers, prices, and conditions of sale may be subject to change without notice.