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Carmen T.

Contributor Level

Total Points
80

1 Review by Carmen

  • OpenSky

11/20/15

Placed order for two lamps on oct22 and was told they would be shipped out within 4-7 days. When no receipt by 18 nov I contacted merchant who told me he never received order or his money and could not fulfill the order at the price guaranteed by open sky even though 37 of the lamps were in stock. Elissa in customer service seemed to understand that as an Amazon like company that they should negotiate with the retailer to fulfill and even if they had to take a loss because of their mistake, they should do so. Without further contact with the seller the cancelled the order. I did not receive a full refund. I will have to pay hundreds more for the item since I bypassed a sale elsewhere after placing this order. These people should be shuttered permanently. Worst on line retailer ever

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OpenSky E. – OpenSky Rep

Hi Carmen! We are sorry to hear about the difficulties with your recent order. OpenSky hosts thousands of different shops and, while we do our best to ensure consistently positive shopping experiences, we (and our merchants) occasionally must cancel orders due to various issues, including significant listing errors. In any event, we appreciate your feedback, and hope that you will give OpenSky another try in the future.

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