Carmen J.

WARNING! DO NOT... I repeat DO NOT become a member with this company. They are a total rip off! I became a "VIP" member in May 2014. I order two pairs of shoes for a Vegas trip. Once receiving the shoes they looked nothing like the picture. They looked very cheaply made. Immediately after trying on the shoe the metal that the shoe lace was attached to broke off. The other pair were wedges and I only wore them once before the sole came apart. I notified them about this. They continued to charge me the next month. I tried to cancel and they explain to me that if I cancel my membership I will forfeit the credit that I had ($80). Unbelievable! So I was forced to order more items before canceling. So I went ahead and order two more pairs from their more expensive line. Well guess what... the first shoe that I took out the box, the sole was visibly coming apart. You could see the glue all along the side of the shoe. The other pairs were too small and the shoe almost look like the were made with recycled cardboard boxes... seriously. They were sooooo stiff. I have finally got to speak with a supervisor in customer service for a refund (minus a $5.95 restocking fee per shoe). Smh... I'm just so glad it's over. Very frustrating.