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Carmen F.

Contributor Level

Total Points
85

1 Review by Carmen

  • RoseWholesale

1/4/15

I order 12/11/2014 and today is 1/4/2015 and two items out of from my package are still missing, the photos are down below and the names are

-Lovely Parrot Shape Design Fuzzy Knitted Hat For Women
-Stylish Cat Ears Shape Design Women's Knitted Hemp Flowers Hat

Are they coming in another package or something?

Tip for consumers:
My tips are to order two items at a time, not like 6 or 10 because things tend to be missing

Service
Value
Shipping
Quality
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CustomerService R. – RoseWholesale Rep

Dear Carmen,
We're extremely grateful for your constructive feedback.
First, my sincerest apologies for your problem.
We have shipped the rest items out and we have also send you the order status to your account of the sitejabber. Please check it and if you have any other question, please don't hesitate to contact us.
Orders are occasionally split for the simple reason that some items are out of stock and waiting to be resolved. Rather than simply waiting until every item in the order arrives before despatch, we despatch the items that we currently have stock on. This is to ensure that customers do not wait an excessively long period of time before before receiving their goods. We apologize if the customer was not perfectly clear on this. Our communication fell short of the usual standard and, for that, we sincerely apologize.
Best Regards
Rosewholesale customer service

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