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Carmela S.

Contributor Level

Total Points
89

1 Review by Carmela

  • DressLily

10/18/14

DO NOT BUY FROM DRESS LILY UNLESS YOU ARE SHORTER THAN 5 FT TALL AND WEIGH LESS THAN 100 POUNDS! I ORDERED LARGE (I AM 5'2 INCHES TALL, AND WEIGH 120 LBS); IF I WERE A PROSTITUTE THE DRESSES WOULD HAVE BEEN PERFECT AS THEY DID NOT COVER MY REAR END AND IF THEY DID, I COULD NOT BEND OVER... I CONTACTED THE CO. WITHIN 5 HOURS OF RECEIVING THE 15 DRESSES I ORDERED (2 OF THE DRESSES THAT THEY CHARGED ME FOR I DID NOT RECEIVE); THE REMAINING 13 I WANTED TO RETURN). I REQUESTED A RETURN AUTHORIZATION # AS REQUIRED ON THEIR RETURN POLICY. INSTEAD OF RECEIVING ONE, I RECEIVED A REQUEST FROM THE COMPANY FOR PICTURES OF EACH ITEM? THE ITEMS WERE NOT DAMAGED, WHY WOULD I WASTE EVEN MORE TIME TAKING PHOTOS. I DID INFORM THEM THAT THEY WERE ENTIRELY TOO SHORT AND I COULD NOT WEAR THEM ON 8 SEPARATE CORRESPONDENCES WHICH IS HAS BEEN GOING ON FOR 14 DAYS NOW AND I STILL DO NOT HAVE AN RA#! THEN I WAS TOLD THAT THEY WOULD DEDUCT THE SHIPPING COSTS THAT THEY PAID TO SEND THE ITEMS TO ME INITIALLY (AND, OF COURSE, i WOULD HAVE TO PAY THE SHIPPING TO RETURN THE ITEMS TO CHINA FROM THE USA). IN ADDITION, I WAS TOLD THAT AFTER THEY DEDUCTED THE INITIAL SHIPPING COSTS THAT THEY WOULD ONLY REFUND 80% OF MY REMAINING PURCHASE AMOUNT. STILL NO RA#! YEP THEIR PRICES ARE CHEAP FOR A REASON! DO NOT BUY FROM THIS COMPANY THINGS ARE NOT AS THEY SEEM. THEIR DRESSES ARE NOT HOW THEY LOOK. IF YOU ARE EXTREMELY SHORT UNDER 5 FT TALL AND LESS THAN 100 POUNDS GO FOR IT! BUYER BEWARE, THEY HAVE THE WORST OR NO RETURN POLICY! WAY TO GO DRESS LILY!

Tip for consumers:
DO NOT BUY FROM THIS COMPANY! SCAM!!!

Service
Value
Shipping
Returns
Quality
Thumbnail of user customerservicer1
CustomerService R. – DressLily Rep

Dear Carmela S.

Thank you for your valuable feedback. We always look forward to hearing from our valued customers.We wish to let the customer know that we are extremely sorry for their disappointment. Clearly, we did not meet their expectations and we will work towards creating the best outcome that everyone can be happy with.

Please accept our sincerely apologize. The size based on China, run small than foreigner country. We offer you the measurements exactly like the size chart under product information.

We apologize for the inconvenience and we would love to offer you some compensation. We feel that this is the least we can do in the circumstances.

We are committed to assisting every customer at any time.

Best Regards
Customer Service from Dresslily.com

Carmela Has Earned 9 Votes

Carmela S.'s review of DressLily earned 8 Very Helpful votes

Carmela S.'s review of DressLily earned a Fraud Buster vote

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