Car M.

I purchased two pairs of shoes that didn't fit and frankly weren't as cute in person as they were online, so I went back to the site to look for how to print a return label or any sort of return option, to find out the company doesn't accept returns. I emailed customer service and they were sympathetic, said they will take back my shoes and make an exception, according to one customer service rep. Had to pay for shipping back, but that's expected. After over 10 days, I hadn't received a credit. Emailed customer service again, someone else told me they were logged as being returned but it can take up to 2 weeks for a full refund. Long story short, I think they have people working customer service who do not speak very good English and don't know the difference between getting a refund and receiving a credit. So frustrating. I've had several email exchanges trying to explain myself and get answers as to why someone told me I would get a refund but now I have a credit... but each time a different person answers and doesn't know what's going on.

So now I have $60 to waste on clothes that are ugly. STAY AWAY, don't waste your time.