The shoes are cute but the customer service is awful. I wanted to delete my account, which is normally rather easy for other sites. The customer service lady on the phone would not delete my account, I asked her 4 times politely and every time she went on some rant about why I shouldn't delete my account. I proceeded to tell her calmly that I understood what she was saying, but I still would like her to delete my account. In the end I did not manage to get my account deleted. I personally don't see what's so difficult about deleting an account, I guarantee that I will never use this website to purchase anything.