Carla V.

Flowers were supposed to be 'next day delivery' - after being 2 days late, I attempted several times via their communication system to cancel the order. No response. The delivery was finally made 4 days late and I've waited nearly a further week for them to respond to my communications with the pathetic offer of 20% off my next order. There'll never be a next order!

Hi,

I ordered my first (and last order) and out of about 5 dresses, only 1 fit - the rest were so so small they were unwearable - I'm normally an 8-10 Australian which is usually 'S' or sometimes 'M' here - so that I ordered all 'L' and they still didn't nearly fit is crazy. However the value was not worth returning them

The belts I ordered were somewhat better - cheap quality, but usable and would normally be charged more for the same item in a shop here - so was happy enough with those at least. However, one was incorrectly sent and when I advised them, they wanted me to send it back at my cost (postage was just as much as what I'd spent on the item! I offered to of course send it back if they forwarded a prepaid envelope - which they declined) - or their other option was that I paid extra to have the correct one sent to me!

So totally appalling (and illegal!) customer service. They eventually agreed to resend the correct belt at their cost, acting like they were doing me the greatest favour by doing so, and again, sent the wrong one. So we went back and forth in correspondence for ages, so much of my time spent - their view was that as I was keeping both belts that I'd been adequately 'compensated'. It didn't matter that I'd told them I was happy to return them if they paid the postage and they weren't an item that I'd even wear and that wasn't even the point anyway - as a business they have to provide the item you've ordered, or if unable to do so an agreed replacement item/refund.

After ages - they've agreed to send me a different product - with the disclaimer that if it is sent wrong this time that it's not their problem and that there's nothing more they can do! As a business you're not even allowed to do that!

Awful! Generally cheap, nasty products and terrible approach to customer service. I've shopped at Zulily before and though there are still issues with sizing there (as there would be until the world gets standardised sizing that the manufacturers actually work to!) - I'll be returning to Zuliliy before Rose Wholesale anyday!