I was taken as well. I spent $217.00 for my daughters and I sent an email asking where they were, and got an email from "customer service" giving me a tracking number. But the tracking number is invalid. When i emailed them back and told them the tracking was invalid and this seems fishy to me and i would like a refund. I have not received a response back. I have emailed them 3 more times and nothing. I am so disgusted because the site had the actual UGG Australia company name.