carla p.

I have been a host on Airbnb for 4 years and only have rented twice. On other websites I rent my house out almost all year round and keep it booked. So on my second rental through Airbnb, I find that I have been contacted by a scammer, my payment information gets changed by someone, they notify me that it has been changed and when I tell them that I didn't change the payment information, they freeze my account and do not pay me after guests stay at my house. I'm out the money and they will not respond to my emails. The call center you get has young guys laughing and having just too much fun in the background, and all they can do is say... I am sorry this happened to you and how terrible. They can't tell me when I will be paid or why I am not being paid and never do I get an email about the non-payment... I'm just out $600 and they must figure I will forget about it.