Paid for delivery next day and before 1pm. When it didn't turn up at 1pm I call customer service, they basically don't care. Girl on phone sounded bored and read from a script. Couldn't care less that I needed that mattress delivered on time for a reason. Very rude - told me to re-arrange for a more convenient time - funny as I thought I HAD arranged for a convenient time! Asked me if the driver could leave it somewhere - what, a ruddy massive mattress? Hmmm let me think about that - how about under the mat?!
Wouldn't refund me (so I could go buy a mattress same day elsewhere) as I 'could still take the delivery in and then I would already have my money back too' - rude they think their customers would do this, even more rude to say it to me!
Had to change my plans and was out of pocket in doing so, just to wait for it. Turned up eventually.
Never buying from these cowboys again.