I have purchased from monsterpatterns over the course of 10 years. Occasionally they have inventory issues, or their site is not up to date on the inventory but they have never taken my money or ignored my emails. I give them 4 stars as the site is very fast and the selection is huge and usually I get my orders in 4 days or so.
Was reading their forums trying to get a review on a good site for latch hook products. I noticed one thing pretty consistent. The posts on the forum appear to be staged against their competition. What a crappy way to do business! It became very clear after reading many posts and just thought I would bring it to the attention of the community. Take a look!
Never had a problem with Knitcetra and I have been ordering from them for ten years! They don't have a live person answer the phone but we have always received calls back from them when one of us left a message.