Avoid these types. They prey on people not cashing in on their vouchers. In the words of Joe Gerard the world greatest salesman who was in the Guinness Book of World Records, look after every single customer, because that customer knows 100 other people. There is nothing more powerful than word of mouth advertising! These people will spend a fortune on advertising trying to create a successful business when all they need to do is look after the clients they already have. We had a funeral and couldn't make the deadline. Voucher expired. I asked them to check the death notices if they thought it was an excuse or I was making it up. But she just kept reading her script - we have "policy" and should have notified them in advance. As if that's what was on our minds then? Rubbish customer service, a disgrace.
Plenty other fish in the sea! Spend your money elsewhere where it wont be wasted.