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I had a feeling that this may not be a good company to order from because it is so hard to find the information about how to cancel on the website. I am glad that I decided against it because reading these reviews showed me some shady things. The worst part is that the person from the company named Amy that has responded to all of the negative reviews gives 3 different emails for customers to use when requesting refunds, and when making complaints. I have seen her suggest using *******@graze.com, *******@graze.com, and one other one as well that is completely different back in the reviews from February. I have trouble trusting a company that sends out a representative to troll for complaints, and then gives out 3 different email addresses while responding to them. I have not ordered from this company, and have no complaints directly about the food or the customer service, but will not be trying it based on what I have seen on the site.
Candi H.'s review of Graze earned 10 Very Helpful votes
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Hi Candi,
My name is Amy and I work for graze.com – I can see you’ve spotted me already.
I’m really sorry to see you’re feeling unsure about trying us, even at all, especially if my responses to reviews here have in any way caused any bad feeling.
Graze cares deeply about its customers, and we don’t like to think of grazers out there struggling where we might be able to help. It’s for that reason alone that I take a look whenever I can for reviews like those here and see if I can offer some advice, or at least our contact information, to try to help.
The reason I have previously given a few different email addresses for us (all of which are valid) is because we recently launched in the USA, as well as having an existing base in the UK.
Originally we had only one email address – getintouch@graze.com – but once things started branching out in the USA we realised we could offer better service with a dedicated US customer service team, and one for the UK too.
At that point, we introduced an email address for each – hi@graze.com for the US, and hello@graze.com for the UK. I offer one or the other depending on where it appears the reviewer is posting from, so that they can get the most direct, best possible help.
I hope this explains for you. I’d also like to provide you with a link to our FAQS, where you can see our illustrated steps for cancelling an order:
www.graze.com/help/faqs
By all means drop us an email if we can help with any further concerns. We’d really like to reassure you about us:)
All the best,
Amy