I have been a Kaiser Permanente member since 1970. Early on, I found it necessary to be my own advocate. When I did that I received the care I required and it was provided very professionally and timely. My son was born at a Kaiser hospital in Fontana CA in 1971. There was a rude and inappropriate nurse who handled my son in a manner I did not like and I reported her. Since that time I have been seen in the LA and Baldwin Park facilities. I did once have to request a change in primary care physicians, it was quickly done, and I am very happy with my current primary care physician and with all of the ancillary service providers at the Pasadena Clinic. Kaiser is proactive in addressing our family's health issues and the staff we encounter along the way are responsive and caring. Kaiser has developed into a very good provider. We jointly decide on how our health issues will be addressed, and they are competently addressed. I am a happy patient.
Dear Camille,
Thank you for your valuable feedback.
Although the standard delivery time of Flat Rate Shipping will be around 10-25 business days after dispatch, there are some external factors which may cause some delay.
Our team has reviewed your complaint and will offer you a solution. Would you mind messaging us your order number?
Thank you for your support and patience.
Best regards,
Zaful.com Customer Service