Cali D.’s Reviews of Beyond The Rack & more

Cali's Profile

Review 1
First Reviews
0
Vote 1
Thank Yous 0
Fans 0
Profile Views

126

Contributor Level

Total Points

Discount Clothing

10/22/14

I am very disappointed in this site. They offer amazing products but completely fall short on communication and delivery. Every time I have ordered from them it takes 2-3 MONTHS to receive an item. They send you "updates" that tell you little more than they are working on your order. Also, I've had instances where I don't ever receive the item because they oversold the product. I don't understand how that happens when the whole point of the delayed shipping time is so that they can ensure all orders get fulfilled. Another source of contention for me is that on their "track orders" page under your accounts, they do not list what you have ordered... only the item number and the amount you paid. I think this is done so that they hope you can't accurately keep track of items you've ordered.

I think they could be a great site and when my item arrives I'm fine, but it is completely disappointing to have to constantly email them and ask where your order is. Totally unprofessional.

Comments (0)
183K Views

Helpful (1)

Thank you

BeyondtheRack B. – Beyond The Rack Rep Over a year old

Hello Cali,
Thank you for taking the time to send us your feedback. We’re saddened to hear that you’re disappointed in our site.
Typically, we ship out our orders at 2-3 weeks as we do not keep stock in inventory. It is true that at times we do run into delays with our suppliers which are unforeseen, however, we will always send you an email update to let you know the status of your order and we will always try and be as precise as to when your order is expected to arrive in our warehouse. I’m very sorry to hear that your order was delayed 2-3 months. We’d love to take a deeper look into this to see what caused the hold up.
We’re also very sorry if there were instances where we were unable to fulfill one of your orders. We place demand purchase orders with our vendors at which point we know exactly how much inventory to order for our members as a whole. We charge your card when your order is processed as these orders are placed directly with our suppliers. This is one of the ways we are able to offer you such discounted prices. We only authorize our suppliers to send us their merchandise once the event closes.
As a private shopping club, we're ordering select merchandise on your behalf. Working this way helps us secure great prices and selection for our members on an ongoing basis, which is what BTR is all about.
Upon receipt of your order, our suppliers ship the purchase orders to our warehouse for inspection and inventory confirmation of the merchandise. Once completed, we then prepare to ship to our customers. With the nature of our business model, we unfortunately do find out on the rare occasion that certain items are unable to be shipped to us. It is never our intention to cancel an item or an order in full and a refund will only be issued as a last resort.
We’re sorry for any confusion with regards to your track orders page. While we know that there is still a lot of improvement to be made here, you are able to see all pertinent information in regards to your order such as order #, order date, subtotal and taxes (if applicable). You should also see the picture of the item you ordered along with the item SKU as well as an estimated ship date.
If you can kindly email us at social@beyondtherack.com, we would be happy to reach out to you and resolve and issues that have not yet been addressed. We’re always here to help.