Caiya C.

ModCloth has such cute pieces, its such a shame I probably will never be shopping with them again. They have a strict return policy (no returns after 30 days) so as soon as I got my item and was unhappy with the fit, I shipped it to be returned. The return label I used took almost a week to get to them. When it was finally delivered to their facility I never received (still haven't) an email saying they were processing my return nor did I get my refund. It's been a week since it was delivered to their facility and I still have yet to receive anything. I contacted customer service trying to get the status of my return but they say it takes an additional 5-7 business days to JUST process. I told the customer service rep that was absolutely ridiculous especially when they have such a strict return policy they expect customers to abide by.In the future, IF I do end up shopping from them again and am unhappy with my purchase I will be better off reselling it on my own. I'm just glad I didn't splurge on the website and am only out about $100.