The one-star reviews baffle me!
Some of my favorite pieces come from ModCloth. I've been shopping with them regularly for years. As an avid online shopper, I'm also a regular item returner. Although the back and forth shipping with ModCloth can add up, I've always found thier customer service to be **FAR** superior to other online vendors.
I have owned several dresses from ModCloth for many years and I find the quality of the dresses is well aligned with thier prices. They are the same quality you'd exect from a department store - but the designs are unique and beautiful.
Many of my favorite dresses are from ModCloth. I get many compliments on my dresses and I'm always happy to recommend ModCloth.