Caitlin F.

I accidentally sold one of my event tickets on two sites, Ticketmaster and StubHub. The reason for this was that Ticketmaster's site was being glitchy. I tried calling Ticketmaster customer service that night before the tickets sold, when the site wasn't working, and waited on the phone for over an hour, no answer. So the next day I get on StubHub and sell my ticket right away. Then about an hour later I get an email from Ticketmaster saying I sold it on that site too. So now I'm panicking. I'm thinking this is going to cost me a ton of money since the ticket prices skyrocketed overnight. I call Ticketmaster to explain my difficulties with their site and ask for help on what to do, wait on hold for about 30 minutes before I can talk to anyone. Then, they literally tell me "We can do nothing." So I ask if they can at least notify the buyer that their ticket won't work since two have been sold of the same barcode, and they say "No, we cannot do that." So then I ask if I will be in legal trouble for this if I can't figure out how to remedy it, and they say, "You know, I really don't know ma'am but we can't help you." So now I'm really freaking out. I call StubHub right away, and they answer within seconds (literally, like 5 seconds). I tell them I need help, and how Ticketmaster blew me off. The rep told me not to worry, they can fix this. He explains I might be charged the difference for a new ticket, which is completely fine since I sold the ticket for 160 and they hadn't gone up too much since earlier that day. However, I never got charged. They were so helpful and have been in the past as well, this time really made me a loyal customer. Great customer service, they always have my vote.