c a.

To: Keith E.

Title: Communication Director

Hello Keith, I got the cold shoulder again from MYUS about a shipping question for a Ronco rotisserie with dimensions and weight sent to MYUS by me, in return I was sent a store shopping guide and no estimate or reply. It made me curious, curious enough to investigate for a few minutes for the lack of concern and customer satisfaction, What I found was chilling and nerve wrecking. Before I checked BBB from your site, I figured I must have a problem until I saw your company feed backs and allegations of ID theft, charges on debit cards from customers who didn't order anything, and customers overcharges despite their proof of purchase, and withholding customers items... then it all made sense, these issues may have been solved, but it has scared me out of my witts to order again. I am planning to make an order 2/04/15 for a cooking party here and need a couple items ontime, but I am considering another supplier. I hate to forfeit my new subscription purchased in September, but I also don't want anyone using my card but me. But for peace of mind I'll eat the cost to cancel my 1 year subscription after 4 months. I also found your near named competition $15.00 less expensive for the exact same services, and plus I feel at ease. You have 75 complaints in 12 months? 6.25 complaints per months? That explains everything, noone cares for the customers, just get the money. How can your company survive?
Unless things change I wouldn't recommend your establishment. I am also strongly considering closing my paid plan, I will seriously give it some thought.

Suite 463-707