- Browse Businesses
- Guides
- Beauty & Fashion
- Consumer Tips
- Write a Review
- For Business
- Request a Review
- Discussions
- Backed by the National Science Foundation
- Sign up
- Log in
While technically legal, LiveCareer's practices are far from ethical. They offer a very good resume-building service for which they charge $1.95 to download. That's fine. They also offer to share your resume with potential employers for just under $40/month, which I wasn't willing to pay. So, I cancelled my service online immediately because all I wanted was to print it off.
That's where the lack of ethics was displayed. They didn't send me a confirmation email (which you need for a debit card dispute if you hope to get your money back). I didn't think much of it and didn't take time to double check. Weeks later, I checked my bank statement to find that I had, indeed been charged the nearly $40. I called them and then my bank and they were unable to recover my money.
This is a poor, poor business practice from a company I would have otherwise had a good experience with.
***********************************************
After I posted this review, LiveCareer contacted me and refunded me. I guess if you complain in public, there is hope you'll get your money back
Tip for consumers:
Confirm that cancellation email!
Byron Y.'s review of LiveCareer earned 3 Very Helpful votes
Byron hasn’t received any thanks yous.
Byron doesn’t have any fans yet.
Byron isn’t following anybody yet.
Empty.
I recently signed up on this website LiveCareer and I am really frustrated! First of all, the...
The CV review I originally paid for was vague and uninformed. Lots of "in this section what you...
Hi Byron Y.,
I’m very sorry that you have had this experience with our service. If the account has been cancelled successfully, you'll receive an automatically generated email confirmation. Often auto emails can get picked up as spam or junk mail. Be sure to check your spam/junk mail folder. All of our subscriptions are auto-renewing if not cancelled. We state this on every page in the purchase process and we send payment confirmation email stating the date and amount of the auto- renewal upon purchase. We do offer several ways to cancel including by phone, live chat, email and self-cancellation in your Account Settings if service is no longer needed.
Our record shows that it was just cancelled on December 2. As a courtesy, I refunded the $39.80. You'll see it on your bank statement within 2-3 business days. I have also sent you a confirmation email for your records.
We are very committed to providing great customer service and again are very sorry that you had this experience. We take all feedback very seriously and hope that you will reconsider your star rating and negative review of our site and service. Please contact me again directly if you have any further issues. You can email me at anna.b@livecareer-support.com
Best regards,
Anna
LiveCareer