BuySavvy B.

DO NOT BUY FROM THIS WEBSITE! The customer service reps( excuse me advocates) are LIARS and give customers VERY MISLEADING information. I ordered an item from them on April 17th. When I recieved my item it wasn't fitting how I expected so I returned it late April to buy something else later on. Tell me why it's now May 23th and I STILL haven't recieved my refund from them! I contacted them about my refund I was waiting on because I was not given acknowledgement as to if they received my returned item. The rep told me I'm going to be refunded and it will take exactly 2-5 business days for my refund to reflect back into my bank account. Don't tell a customer to wait 2-5 business days because I'm going to expect 2-5 business days and when those days passed my refund wasn't even reflected in my account. I contacted them again about this and new rep told me now that it may take a full billing cycle and to call my bank about the status of my refund. I then contacted my bank and they told me they see no such refund being processed or pending for me so they can't tell me when to expect it. In the meantime my bank encouraged me to file a dispute against them. To make matters worse I have an event I am suppose to attend at the end on May 29th, and I put in an order for a new dress well in advance. Tell me why my dress is STILL pending and hasn't shipped yet?! I ordered my dress well in advance express so that by the time it arrives and if the size doesn't work out I can quickly exchange it if need be. The company offers no idea as to how long processing takes before an order is shipped. So as far as I'm concerned that could be a month from now. I contacted customer service again about my order that was pending for over a week. One the representatives had the nerve to tell me because it's prom and wedding season that is why my dress hasn't shipped. They are busy shipping their stuff. It's obvious here that my business with them mean nothing and their representative is basically telling me because I'm not going to prom or getting married my order is low priority.

I then had to contact customer service AGAIN! Not only about my dress, but my promised refund. The rep then got back to me and told me there was an error on their part why my refund didn't show back up in my bank account. Why couldn't the last rep I spoke to tell me that? Why was the mistake just caught now? So I now have to wait ANOTHER 3-5 business days. In terms of my dress the last rep I spoke to promised me my dress would arrive before my event on May 29th and even lied about when my order would ship. Now the new rep I spoke to that caught the mistake is telling me my order is going to arrive on the day of my event. After the last rep PROMISED me that my order would arrive well BEFORE and not to worry. SHE GAVE ME HER WORD! Long story short. DO NOT BUY FROM HERE! The customer service reps are very SHADY AND LIE ALOT!