Bulan M.

I've been a good customer of booking.com over the years. Almost no complaints until this summer. I have a reservation to a hotel in Rome, B&B Ajroma for 2 days in July 2014, but for some reason, i have to cancelled it because i was ill and need to seek emergency attention. The email about cancellation from booking.com clearly stated that i only need to paid the first night. I understand the risk and no problem at all, until i look on my bank account and the hotel charged me the whole bill. In the first 2 weeks after i reported, booking.com and B&B Ajroma has understand the mistake and they promised me to refund the money. I waited patiently, but after 1 month passed, there is no money transfer at all. Then i asked again. Once again, they told me to waited patiently and they also said that in the day after they will send me the proof of transfer from B&B Ajroma. After 5 days passed, no news. Then i have to asked again. And still no news until now.

The problem getting more complicated for me, because i need to back for good to my country and i need to close my bank account in France. So i need to know when they refund my money.

And i really getting my nerves, and i feel betrayed since i am a really good customer for them :(