My mother has been a member if Ideeli for years and they just put out a promo for a free $10. After using the code and still paying money i referred close to a hundred family members and friends to the site. Almost 20 of us have received emails saying that they are canceling our orders due to fraud…. I have read their entire terms and conditions and NOTHING that any of us have done was fraudulent. Whats funny is the friends and family that made larger purchases weren't cancelled and their orders are on track but the family members and friends that were able to get items for free with the code or nearly free have not only had their orders cancelled, but have also had their accounts closed with them. They will not get back in tough other than an automated response saying that the order was canceled due to fraud. Even finnier, is they will replay with an automated response that doesn't even answer your questions, but the ones that madre large purchases and have tried to cancel because they are disgusted aren't even getting a response. Which means that ideeli wants to keep their money and make them pay to return. One of the worst sites possible and will stick with the ones we know from now one. BEWARE to all! DO NOT USE THIS SITE!
Hi Brooke,
We appreciate that you took the time to give us your feedback here on SiteJabber. I'm sorry to hear about this issue. If any of the new ideeli accounts had like information, they are in violation of our terms & conditions for membership since one member cannot have more than one account. You can view our terms & conditions here: http://www.ideeli.com/pages/terms_and_conditions. If you or your family and friends do not have any additional ideeli accounts and believe this account was closed in error, please let me know.
I'm sorry if our team hasn't yet responded to any emails sent. They are working to respond to each member individually and it does take time for our agents to get back to you when you write in, typically not more than 24 hours.
I'd very much like to look into these issues for you and find out why the orders were canceled. Please send me a private message with the order numbers and I will look into it and get back to you. Thanks so much for being a part of ideeli and I look forward to hearing from you.
Best,
Jason Faria,
Director, Customer Service