Broadstone B.'s Profile

I ordered a number plate in March 2010. After not having heard anything for some weeks, I telepohoned but was answered by extemely rude staff. I was told to write but that I must allow the normal processing time of 28 working days. After complaining, I was further informed that I would have to wait the maximum of 13 weeks for completion!

After this period, I still had not received the registration, the return of my documents nor a refund, so I had to involve my credit card company, The Trading Standards and the CNDA. Eventually, I received a refund in July 2010. I understand that this company has now been removed from the Cherished Numbers Association (CNDA).

After receiving the refund, I bought the same registration number from another company and received the documents within 2 weeks!